Frequently Asked Questions

COVID-19 (Coronavirus) Update - July 2021:

Order

Yes. We understand that it is important to our customers that orders are sent discreetly. To ensure this, we use small, plain white bubble wrap envelopes to post products. Our envelopes do not have any visible labelling other than the customer’s address and our return address. Our company name will read as “Guru Trading SL”. No other company labels, receipts or any references to cannabis are included on the envelope.

Generally, orders take 2-3 days to process. Once processed, you will receive a shipping confirmation email along with a tracking number to track the progress of your order. Please double check your spam box for this email.

If your order is still in the processing stage, you can change your address by contacting our Support Team at [email protected] Please be aware that you will not be able to change your address once the order has been shipped. It is the customer’s responsibility to ensure that their address is entered correctly during the checkout process. Marijuana Grow Shop is not responsible for orders that do not arrive as a result of incorrect details being entered at the time of purchase.

Please see our Returns Policy page for details about cancelling your order.

Still waiting on your order? Keep in mind orders to Europe generally take 2-3 weeks to arrive and orders to the US generally take 3-4 weeks to arrive. Currently, orders may be delayed longer due to public holidays and delays due to COVID-19. We ask that you please give your order a minimum 30 working days to arrive before contacting our Support Team: [email protected]

Marijuana Grow Shop operates in accordance with European law. However, as cannabis legislation can change rapidly, it is the customer’s responsibility to ensure that they are complying with the local laws applicable to them. Once the products have been dispatched from our office, Marijuana Grow Shop cannot be held responsible or liable for products or related charges, should your order be stopped by international customs.

Payment

Marijuana Grow Shop accepts the following payment methods: Cryptocurrencies, Credit Card (Visa and Mastercard), Bank Transfer, Cash.

You can make a bank transfer to our account below: Banco Sabadell GURU TRADING S.L BIC: BSABESBB IBAN: ES33 0081 0025 2400 0379 0984 IMPORTANT: Please include your Order Number in your reference. Your order number can be found in your order confirmation email.

Following our discreet ordering policy, your bank or credit card statements will only show as Guru Trading S.L.

If you have a VPN enabled we recommend disabling it and trying to order again. If you are still having issues please see above on how to make payment via Bank Transfer. In the case that a bank transfer also doesn’t work please contact your bank to make sure they remove any blocks on international transfers.

Shipping

Marijuana Grow Shop only ships cannabis seeds to the following countries: Austria, Belgium, Croatia, Czech Republic, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States. *Please note, when purchasing cannabis seeds and products from our website you agree to Marijuana Grow Shop's Conditions of Use. This includes that it is the customer’s personal responsibility to inquire and abide by the local laws and regulations that apply to them. Once customer orders have been dispatched and left the Marijuana Grow Shop or its distributing warehouse, Marijuana Grow Shop is no longer responsible or liable for the products or any charges occurring if stopped by any international customs.

Unfortunately, Marijuana Grow Shop cannot send orders to post office boxes.

Yes, tracking is included on all orders.

Occasionally, order tracking details may not update in real-time. This is due to postal services not updating their tracking systems. While this may happen from time to time, rest assured your order is on its way.

Orders within Europe should take between 10-14 days arrive. Orders outside of Europe generally take between 3-4 weeks to arrive. **Please note some postal services are experiencing delays due to COVID-19. We ask that you give orders within Europe 15 business days from the shipment date, and for orders outside the EU 30 working days, before contacting our Support Team:[email protected] Please see details below on our Guaranteed delivery option.

At checkout, you have the option to choose 'Extra Stealth - with insurance' shipping. This means your order is covered by our reshipment policy. On the rare occurrence that your order doesn’t arrive (within 15 business days from the shipment date within the EU or within 30 business days outside the EU) we will reship your order one more time. Our reshipment policy does not apply if the order tracking confirms your shipment was delivered at the provided address, if you have provided an incorrect name or postal address, or if you have to collect your order from a postal pick-up point. Please note, if your shipment has been returned to sender because it was labelled as ‘undeliverable at address’ or ‘unclaimed’, we will need to wait to receive the returned products before we can reship your order.

Product

Marijuana Grow Shop understands that high germination rates are a priority for our customers, that’s why we are always looking to source the best quality products from the most reputable breeders. However, as seeds are a natural product, a variety of factors can affect their ability to grow. Unfortunately, this means that we cannot guarantee the germination rate of our products. If you are experiencing issues during the germination process or are unsatisfied with the amount of germinated seeds your product produced, please contact our Support Team at [email protected]

Thanks to significant improvements in breeding programs, feminized cannabis seeds are 99% likely to produce feminized cannabis plants. You can view our full range of feminized seeds online here.

Cannabis seeds are very sensitive to light, humidity, and temperature. Therefore it is essential that they are stored correctly, keeping them dry and cool. The most suitable place is in the refrigerator in a dark container (i.e., film canister) where it's unlikely they will be exposed to excessive light or moisture.

If stored correctly, cannabis seeds can last up to 2 years. After this point, the quality of products and their likeliness to germinate will be significantly lower.

More Questions?

Contact our Support Team at [email protected]