Frequently Asked Questions

COVID-19 (Coronavirus) Update:

Order

Yes. We understand that it is important to our customers that orders are sent discreetly. To ensure this, we use plain, 20x27cm white bubble wrap envelopes to post products. Our envelopes do not have any visible labelling other than the customer’s address and our return address. Our company name will read as “Guru Trading SL”. No other company labels, receipts or any references to cannabis are included on the envelope.

Once we have received your purchase, you will receive an order confirmation email that includes your receipt. If you have not received your order confirmation, please check your spam folder. Generally, orders take 2-3 days to process. Once processed we will notify you via email to let you know that your order has been dispatched. Shipping times can take up to two weeks depending on your location. Free tracking is offered for orders over €100. You can also add tracking to orders under €100 at the checkout. If you have added tracking to your order, you will receive an email once the item has been shipped and be able to view its delivery process online.

If your order is still in the processing stage, you can change your address by contacting our Support Team at [email protected] Please be aware that you will not be able to change your address once the order has been shipped. It is the customer’s responsibility to ensure that their address is entered correctly during the checkout process. Marijuana Grow Shop is not responsible for orders that do not arrive as a result of incorrect details being entered at the time of purchase.

Please see our Returns Policy page for details about cancelling your order.

Marijuana Grow Shop operates in accordance with European law. However, as cannabis legislation can change rapidly, it is the customer’s responsibility to ensure that they are complying with the local laws applicable to them. Once the products have been dispatched from our office, Marijuana Grow Shop cannot be held responsible or liable for products or related charges, should your order be stopped by international customs. It is also the customer’s responsibility to ensure that their address is correct. Marijuana Grow Shop is not responsible for orders that do not arrive as a result of incorrect details being entered at the time of purchase.

Payment

Marijuana Grow Shop accepts the following payment methods: Cryptocurrencies, Credit Card (Visa and Mastercard), Bank Transfer, Cash.

You can make a bank transfer to our account below: Banco Sabadell GURU TRADING S.L BIC: BSABESBB IBAN: ES33 0081 0025 2400 0379 0984 IMPORTANT: Please include your Order Number in your reference. Your order number can be found in your order confirmation email.

Following our discreet ordering policy, your bank or credit card statements will only show as Guru Trading S.L.

Shipping

Marijuana Grow Shop only ships cannabis seeds to the following countries: Austria, Belgium, Croatia, Czech Republic, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States. *Please note, when purchasing cannabis seeds and products from our website you agree to Marijuana Grow Shop's Conditions of Use. This includes that it is the customer’s personal responsibility to inquire and abide by the local laws and regulations that apply to them. Once customer orders have been dispatched and left the Marijuana Grow Shop or its distributing warehouse, Marijuana Grow Shop is no longer responsible or liable for the products or any charges occurring if stopped by any international customs.

Unfortunately, Marijuana Grow Shop cannot send orders to post office boxes.

Yes, free tracking is offered for orders over €100. You can also add tracking to orders under €100 at the checkout. If you have added tracking to your order, you will receive an email once the item has been shipped and be able to view its delivery process online.

Product

Marijuana Grow Shop understands that high germination rates are a priority for our customers, that’s why we are always looking to source the best quality products from the most reputable breeders. However, as seeds are a natural product, a variety of factors can affect their ability to grow. Unfortunately, this means that we cannot guarantee the germination rate of our products. If you are experiencing issues during the germination process or are unsatisfied with the amount of germinated seeds your product produced, please contact our Support Team at [email protected]

Thanks to significant improvements in breeding programs, feminized cannabis seeds are 99% likely to produce feminized cannabis plants. You can view our full range of feminized seeds online here.

Cannabis seeds are very sensitive to light, humidity, and temperature. Therefore it is essential that they are stored correctly, keeping them dry and cool. The most suitable place is in the refrigerator in a dark container (i.e., film canister) where it's unlikely they will be exposed to excessive light or moisture.

If stored correctly, cannabis seeds can last up to 2 years. After this point, the quality of products and their likeliness to germinate will be significantly lower.

More Questions?

Contact our Support Team at [email protected]